Reference

Terms Conditions That Govern Your voo77 Account

These terms set out the rules between you and voo77 when you open an account, make deposits through DANA, OVO, or GoPay, and access any part of the lobby.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region access rulesSubject to local lawTerms updated when notified
voo77 Terms Conditions That Govern Your voo77 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause in these terms is unclear, or you need to raise a concern about your account under these conditions, our support team can help. Reach us through live chat in the lobby, or use the contact form linked in your account settings. We aim to respond to terms-related queries as quickly as we can.

Live Chat Access live chat directly from your account dashboard. It is the fastest path for questions about account conditions, wallet limits, or transaction holds.
Contact Form Use the contact form in your account settings to submit a written query about these terms. Attach any relevant transaction reference or account detail.
Email Support For formal terms-related correspondence, email our support address listed in your account profile. Include your account ID and a clear description of your query.
HOW WE HANDLE THIS

Account Security and Your Data Under These Terms

These terms are not just rules — they reflect how we actually operate your account, store your data, and handle your wallet activity. Here is what that looks like in practice across four areas that matter to you.

Data Retention

We keep your account data and transaction records for as long as your account is active and for a defined period after closure, in line with standard platform practice.

Account Security

Your account is protected by a verified login flow including OTP confirmation. Do not share your PIN or password; any activity under your credentials is your responsibility.

Wallet Verification

Before a withdrawal to DANA, OVO, or GoPay is processed, your registered wallet name must match your account name. Mismatches trigger a manual review step.

Requesting Changes

To update registered account details or request a data review, contact support through live chat or the contact form. We handle each request individually and confirm by email.

Common Questions About These Terms

These are the questions we hear most often about how these terms apply to your account, your wallet, and your access to the platform.

Yes. Every transaction processed through DANA, OVO, or GoPay is subject to these terms. Wallet verification and name-matching rules apply to all three methods equally.

We may update terms at any time. A notice will be posted on the platform when a change takes effect. Continuing to use your account after the update means you accept the revised terms.

If your account is suspended, you will be notified via the contact detail on your profile. Contact support through live chat or the form to understand the reason and next steps.

Access depends on local law and the eligible regions we can serve. Check whether your location is supported before opening an account or making a deposit.

No. Your account is strictly personal and non-transferable. Sharing access or allowing another person to use your account violates these terms and may result in suspension.

Submit a request via the contact form in your account settings or through live chat. Include your account ID and the detail you need corrected. We confirm changes by email.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.