Everything Covered in This FAQ
This FAQ focuses on the questions we hear most often — account access, payment steps, and how to reach us when something needs sorting. If you're wondering how to connect your GoPay wallet, how withdrawals get verified, or what happens if your OVO transfer shows pending, you'll find a clear process here rather than a generic pointer. We've grouped answers around the
moments that matter: opening your account, moving funds in and out, and knowing where support sits. For deposit questions, the short version is that DANA, OVO, and GoPay are the wallets we support — you open the app, send to the account number shown at checkout, confirm with your PIN, and the balance reflects on your account. Withdrawals follow a verification step
to confirm the wallet matches your registered account details. For anything not covered here, live chat and email support are both reachable from the main menu.
- DANA
- OVO
- GoPay