Reference

Legal Terms That Work for You

Our legal framework covers how your account, data, and transactions are handled on voo77 — written to be readable, not buried in jargon. Access and eligibility depend on local law and are available where local law permits in Indonesia.

Account TermsPrivacy PolicyCookie UseData RightsContact Paths
voo77 Legal Terms That Work for You
REACH OUR TEAM

Contact Us About Policy Questions

Have a question about your data, a term you want clarified, or a request to update your account details? Our support team handles policy queries directly — no automated deflection, no ticket black holes. Reach us through the channel that suits you and we'll get back to you with a clear answer.

Live Chat Open the chat widget from your account dashboard for real-time policy and account queries. Available during active support hours.
Email Support Send detailed policy or data requests to our support address. We respond with a written record you can keep for your files.
Account Help Centre The Help Centre inside your account covers common policy questions, data request forms, and step-by-step account management paths.
HOW WE PROTECT YOU

Data Handling and Account Security

Security and transparency are built into how we run accounts — not added as an afterthought. Here is what we do on your behalf, and what you can ask us to do.

Data Encryption All account data — including your linked DANA, OVO, or GoPay wallet identifiers — is encrypted in transit and at rest using current SSL standards.
Cookie Controls We use session and analytics cookies. You can manage cookie preferences from the settings panel in your account without affecting core account functions.
Data Access Requests You can request a full export of your account data at any time. Submit the request through the Help Centre and we process it within the timeframe required by applicable law.
Account Retention Inactive accounts are flagged after an extended period of no activity. We notify you before any data removal action is taken, giving you time to respond.

Common Legal and Policy Questions

Straight answers to the questions we hear most about account terms, data rights, and how to get things changed or removed.

We collect your registration details, device identifiers for security, and transaction records tied to your DANA, OVO, or GoPay wallet. We do not collect data beyond what is needed to run your account.

Yes. Submit a data export request through the Help Centre inside your account. We process it within the period required by applicable law and deliver it to your registered contact.

Contact our support team via live chat or email with the specific correction or deletion you need. We verify your identity first, then action the request and confirm when it is done.

We do not sell your data. We share it only with payment processors like DANA, OVO, and GoPay to complete your transactions, and with service providers bound by confidentiality agreements.

Transaction records are retained for as long as financial regulations require. Other personal data is removed on our standard schedule. We confirm the timeline when you submit a closure request.

We notify you through your registered contact before any material change takes effect. Continued use of your account after the notice period means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.