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How voo77 Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you use voo77, why we collect it, and how you can access or remove it.

Account Data ControlCookie TransparencyDANA, OVO, GoPay ContextYour Right to Request DeletionSecure Data Handling
voo77 How voo77 Handles Your Personal Information
PRIVACY CONTACT OPTIONS

Reach Us About Your Data

If you want to access the data we hold on your account, request a correction, or ask us to delete your information, our support team handles privacy requests directly. You can reach us through live chat, email, or our in-app help centre — all three paths connect to the same team. For account-specific data requests, have your registered email and phone number ready to confirm ownership before we process the request.

Live Chat Start a chat session from the account menu. Privacy and data requests are handled by the same support team as account queries.
Email Support Send your privacy request to our support email from your registered address so we can verify account ownership before acting.
In-App Help Centre Open the help section inside the voo77 app on Android or iOS, tap 'Account & Privacy', and submit your request from there.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security and transparency are not afterthoughts here. Your account data is encrypted in transit and at rest. Session tokens expire after inactivity, and any new device login triggers a one-time verification to the phone number on your account. We keep transaction records for as long as required to operate your account and meet any applicable reporting requirements — after that period, data is deleted or anonymised. You can request a copy of your account data or ask for deletion at any time through the support paths above.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences in your browser settings at any time.
Account Security New device logins require OTP verification sent to your registered number. If you receive a code you did not request, contact support immediately via live chat.
Data Retention Account and transaction records are kept for as long as your account is active and for a defined period after closure, in line with applicable requirements for eligible regions.
Your Rights You can request access to your data, correct inaccurate records, or ask for account deletion. Submit requests via email from your registered address or through in-app help.

Common Questions About Your Data at voo77

Here are the questions we hear most often about how your data is handled on voo77. If yours is not listed, reach out through live chat or email and we'll respond directly.

We collect your name, email, phone number, and the e-wallet identifiers you use — DANA, OVO, or GoPay. We also log device and session data to keep your account secure.

We do not sell or share your data with advertising networks. Service providers who handle data on our behalf — such as payment gateways — are bound by agreements limiting use to the stated purpose only.

Send a request from your registered email address to our support team, or submit it through the in-app help centre under 'Account and Privacy'. We verify ownership before processing.

Yes. Submit a deletion request via email from your registered address or through in-app help. We retain records only for the period required under applicable rules, then delete or anonymise them.

Authentication happens inside your wallet app. We store only the transaction reference and amount on our side — never your wallet PIN or full credentials.

We use session cookies for login continuity and analytics cookies to understand lobby usage. Manage or disable cookies at any time through your browser settings — session cookies are required for account access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.